Go Directly to Page Content
Go Directly to Site Search
Computer Showcase


Support & Repair

Warranty Information

Warranty coverage for computer and tablet hardware does add cost to your purchase; however, repairs can be expensive, and we strongly advocate that a good warranty pays for itself (sometimes several times) over the life of your computer. Our goal is to offer a range of warranty options so you can choose to cover your hardware the way that works best for your work and your life.

Warranty terms are set by the manufacturer, and you deal directly with them for claims. Not all warranties are equal: for example, some cover accidental damage and some do not. It's a good idea to familiarize yourself with the terms of your warranty when you make your purchase.

Take a look at the computer and tablet warranty options available on the hardware we carry:

Many of our peripherals and accessories are also covered by a limited manufacturer warranty. Information about this coverage can usually be found in your product packaging or on the vendor’s website.

Safeware Protection Plans

Safeware Logo

Safeware Protection Plans provide the extended warranty coverage that we recommend for all the products we sell.

What is covered:

Buyers must complete an online registration process to attach this warranty to their new device. We strongly recommend that Safeware be purchased on the same transaction as the hardware; however, you can still purchase a Safeware Protection Plan up to one year after the original purchase date with proof of purchase and quick hardware evaluation by our staff. Limit of liability is the cost of the unit at the time of purchase.

Exclusive Loaner Program

Our Tech Repair service can assist with any device carrying a Safeware warranty. Customers who check in a Safeware-covered computer can receive a MacBook Air (custom configured to run either the most recent available Mac OS or Windows 10 via Boot Camp) on loan at no cost for the duration of the repair.

Apple Warranties

Apple Authorized Service Provider

All of our Apple products come with the standard 1-year limited warranty and up to 90 days of complimentary support, giving you the freedom to choose from several extended coverage options. Our consultants are here to help if you have questions.

We carry AppleCare Protection Plans for the following products, even if you didn’t buy the hardware from us:

AppleCare+ is typically purchased with the covered hardware; however, it can be added up to 60 days after an eligible purchase. To add AppleCare+ at Computer Showcase or an Apple Retail Store, a specialist will first need to verify your original purchase date and confirm that your device has no pre-existing damage.

If you choose AppleCare, Computer Showcase staff will register your device at the time of sale. You will receive email and (if desired) printed verification of this enrollment with your purchase receipt. After that, you can view the status of your warranty at any time using the Apple Online Service Assistant.

Apple warranties are associated with the product serial number. Any authorized Apple repair center (international coverage) should have access to your warranty history.

Dell Warranties

Dell Logo

When you buy a Dell computer from us, you are auto-enrolled for the included manufacturer warranty coverage; however, U-M is technically the owner of the computer until after you submit a Transfer of Ownership form.

Please complete this important step immediately after purchase. If ownership is not transferred promptly, you will experience service delays and could be unable to use your warranty coverage should you need it.

Please allow 5-7 business days after submitting the form for warranty information to be updated online. Contact Dell Technical Support at 1-866-243-9297 or via realtime chat if updates are not reflected in that time. You can check the status of your warranty anytime on Dell's Support page.

HP Warranties

HP Logo

We sell several HP devices bundled with an extended coverage plan. As part of the initial computer setup process, you should be prompted to complete the online HP registration form for your Care Pack. (Need help with the process?)

Upon completion of the HP Care Pack registration process, you will receive a confirmation email* verifying that your HP Care Pack was successfully registered. Please retain a copy of this confirmation email; you will need the information if you have to invoke your warranty. Check the expiration date of your warranty on the HP Support page.

*Important Note: If you do not receive a message, it is possible that your email security settings (SPAM filters) are preventing HP messages from reaching your inbox. Please check for these messages in your junk, bulk, unknown or trash folders.

Microsoft Warranties

All Surface products come with the standard 1-year limited warranty, 90 days of complimentary phone support, and 1 year of in-store support and technical assistance. Register your Surface to easily check the status of your warranty and for quicker access to technical support. You can also: enable access to phone or chat support, request hardware service, check the status of a service request or cancel a service request. The Microsoft Support page provides detailed instructions for Surface product registration.